The Creative Coast Alliance

Experienced Manager, Project/Program Management, Public Affairs...

Dane Bickley — Tue, 23 Sep 2008 18:55:08 -0400

DANE C. BICKLEY
31 Peregrine Crossing
Savannah, GA 31411
610-235-6533
danebickley@comcast.net

CAREER SUMMARY

A multifaceted career involving office management, project and program management, staff supervision, strategic planning, budgeting, energy and environmental planning, community relations and public affairs.

PROFESSIONAL EXPERIENCE

Exelon Corporation, Kennett Square,......... PA 2000 – 2008
Exelon Corporation is one of the nation’s largest electric utilities with approximately $19 billion in annual revenues.

Public Affairs Director
Fulfills wide range of high-level assignments and responsibilities including corporate strategic planning, public affairs, stakeholder management, regulatory and legislative issue management, merger and acquisition assessments, and special projects. Highlights include development of regional marketing/generation and environmental strategies; conduct acquisition due diligence assessments; implement environmental initiatives; and develop/conduct stakeholder relations’ plans.
• Successfully completed environmental permitting and community relations plans resulting in the construction of a power plant in Chicago
• Work on an international team from the World Business Council for Sustainable Development resulting in the product document – Sustainability and the Electric Industry
• Developed and conducted several stakeholder management programs associated with successful environmental projects
• Worked on corporate strategic teams involving plans for marketing, renewable resources, and long range planning
• Provided public affairs and community relations services focused on legislative and regulatory issues

Industrial Resource Center Program 1995 - 2000
Commonwealth of Pennsylvania, Harrisburg, PA

Economic Development Program Manager
Responsible for oversight of the Industrial Resource Center Program, a statewide, multi-million dollar program to provide educational, training and consulting services to manufacturers in Pennsylvania.
• Overall administration of the Program, which included budgeting, annual audits, strategic planning, coordination with federal programs, participation in regional board meetings, and other activities essential to Program success.
• Developed and implemented statewide project database
• Represented state at various federal meetings and conferences
• Created and conducted statewide Annual conference for the Industrial Resource Centers

Pennsylvania Energy Development Authority, Harrisburg, PA 1986 - 1995
A statewide energy authority responsible of supporting energy research and development projects as well as a vehicle for commercial financing of energy projects.

Executive Director
• Responsible for all activities associated with leadership of the Authority including board management, staff supervision, project reviews and implementation, legislative reporting and communications
• Developed Annual Reports for the Authority for presentation to the Pennsylvania State Legislature and the public
• Successfully managed over 100 research and development projects in the State of Pennsylvania
• Completed commercial financings of several large energy projects in the state

Various Positions: 1973 - 1986
• PA Governor’s Energy Council – Bureau Director
• US Department of Interior, Office of Surface Mining (Western Region) – Community Planner
• PA Department of Environmental Resources – Environmental Planner

EDUCATION

Pennsylvania State University, Masters of Urban and Regional Planning
Gettysburg College, BA, Liberal Arts
Real Estate License

SOME CAREER HIGHLIGHTS
 At creation of Pennsylvania Department of Environmental Resources served in policy office creating the first PA Environmental Master Plan
 Served as head of socio-economic section of USDOI Office of Surface Mining permitting numerous mining operations and creating mitigations and benefits to workers and families associated with large mining operations
 As head of Pennsylvania Energy Development Authority, managed over 100 R&D projects including clean coal and renewable technologies and several project financial transactions.
 Worked on multi-year project with World Business Council for Sustainable Development – Sustainability and the Electricity Industry.
 Participated in development of corporate strategies, built a power plant in Chicago (permitting and community relations), contributed to renewable policy activities, and implement some innovative projects involving numerous NGOs and regulators.
 Received the first Exelon Chairman’s Environmental Award for Environmental Stewardship.

Business Analyst

Syndee Werner — Sun, 28 Sep 2008 11:29:13 -0400

Personal Note: I currently reside in the Washington, DC area, however I want to relocate to Savannah to be near family.

CAREER SUMMARY

Broad background covering over 15 years of Business Analysis, Quality Assurance and User Acceptance Testing using Life-Cycle Software Development, Rational Unified Process and Rapid Application Development methodologies. Specific responsibilities within various methodologies included business process analysis, process reengineering and user requirements i.........dentification. Managerial roles included coordinating efforts between internal and external customer based end-users and technical teams to document requirements, identify redundancies, resolve issues and provide effective solutions. Excellent organizational, analytical, written and oral communication skills providing effective and proven solutions with the ability to operate individually or among a team.

SKILLS

Methodologies: SDLC, RUP, RAD, UDM

Tools: DOORS, Mercury TestDirector, MySQL, ClearCase, MS Word, Excel, PowerPoint, Visio, Project, Visual Source Safe, ClarifyCRM, ACT, PVCS Tracker, Remedy, Rational ClearQuest, SAP R/3, CRD, FrontPage, Adobe Photoshop 7.0, JASC Paint Shop 8.1, CAST

Databases: SQL, Lotus Notes

Development Tools: Domino, Macromedia Contribute

Operating Systems: Windows XP, Lotus Notes R6, UNIX

EXPERIENCE
Syapps, Inc.: May 2008 – Present
Sr. Business Analyst, CAST Administrator

Business analyst assigned as a consultant to the Department of Homeland Security on the US-VISIT program. Within the US-VISIT program, I was brought onboard to start up a Process Improvement Team for the purpose of providing solutions to the development groups to help streamline and enhance development efforts and to implement a development process that coincides with US-VISIT’s Unified Development Methodology.

Responsibilities:
• Recommend software solutions that will enhance the quality of SDLC process, development and testing productivity for US-VISIT.
• CAST Administrator; CAST is a software application used to analyze UI, Code and Data at the component level.
• Set up source code on the dedicated server
• identify the languages to be analyzed within the code
• Execute the CAST tool against the code and perform a manual analysis to validate any errors delivered in the results are valid.
• Configure the CAST tool to increase or decrease the weight of importance for each rule within an analyzer.
• Deliver the analysis reports to management.

Veredus: Aug 2007 – Dec 2007
Tampa, FL
Sr. Business Analyst

Business Analyst assigned as a short-term consultant to Pricewaterhouse Coopers within the Independence and Compliance Department (I&C). I was brought on to implement the Independence Consultation Database (ICD), a PwC global Lotus Notes application. This database enabled partners of the firm to track consultations and to ensure compliancy with federal regulations and to ensure Independence.

Responsibilities:
• Created Functional Requirements, Attribute Matrix and Wireframes for the ICD project.
• Conducted Requirements Analysis meetings to ascertain the business’ detailed needs
• Performed Unit Testing and QA Testing.
• Tracked issues and provided resolutions as applicable.

Syapps, Inc.: November 2006 – June 2007
Sr. Business Analyst

Business Analyst assigned as a consultant to Freddie Mac within the Investment and Capital Markets Department. My role’s initiative was responsible for implementing the Debt & Derivatives Business and Functional Specification Requirements for the Summit Project into the DOORS application. The decision to use DOORS as the requirements tool was decided after the project was already into the elaborative phase of the project.

Responsibilities:
• Developed Standard Operating Procedures process for SOX compliancy.
• Provided weekly status for executive management.
• Created operation process for new DOORS team within the Summit Project.
• Ensured issues are captured in ClearQuest.
• Tracked issues and provide resolutions.

DOORS specific responsibilities:
• Uploaded existing requirements from Word documents into DOORS
• Reformatted complex tables to ensure requirement identification is at the most granular level.
• Ran testable requirements attribute reports.
• Created links between modules for traceability between functional and business requirements.
• Exported requirements to Word, Excel or HTML to use for statistical and reporting purposes
• Debugged corrupted objects and repaired or replaced. Provided traceability for audit expectancies.

InsightGlobal, Inc.: July 2006 – September 2006
Sr. Business Analyst
Summary: Restatement consultant engaged to Fannie Mae as a Business Analyst for a short term initiative in the Securities Accounting Principle and Interest team. Responsibilities included business analysis, requirements gathering and documentation, creation of user acceptance test cases, Project Change Request (PCR) coordination.

Responsibilities:
• Ensured SOX deliverables were met within the required timelines.
• Served as an interface between Business Sponsors, Quality Assurance and Development teams to facilitate the comprehension of requirements.
• Conducted business analysis as it applied to system enhancements.
• Provided weekly status to upper management on PCR and User Acceptance Testing efforts.
• Executed user acceptance test scripts within the STATS application for monthly release cycles.
• Worked directly with end user community to gain understanding of system issues.
• Gathered business and system requirements based on needs from End User Community..
• Created User Acceptance Test Cases within Test Director tool and executed test scripts
• Updated business process flows against PCRs integrated into production.
• Documented and communicated testing issues to the development team and tracked issue resolution.

TekSystems: - November 2004 - May 2006
Sr. Business Analyst: February 2006 – May 2006
Summary: Consulting Business Analyst assigned to National Public Radio to work with NPR’s Music Unit and News Group producers to document manual work process and provide solutions to implement applications to automate those work process.

Responsibilities:
• Conducted discovery meetings with end users identifying work process redundancies.
• Gathered and documented requirements for a file transfer application enabling field reporters to transfer audio files to Headquarters.
• Wrote training material for the audio file transfer application.
• Worked with developers to identify and solve application issues that arose from user acceptance testing.

TekSystems: October 2005 – February 2006
Business Analyst
Summary: Consultant engaged to SAIC as a Business Analyst where responsibilities included development of requirements documentation and analysis. Documented requirements for an application developed for the Intelligence community.

Responsibilities:
• Updated DOORS with rapidly changing requirements to ensure consistency.
• Imported and formatted requirements from DOORS to track post-baseline requirements.
• Created PRCFs (Project Requirements Change Forms) to present to the SERB (System Engineering Review Board) which outline the necessary changes to be made to the (SRD) System Requirements Document.
• Worked with developers and testers to ascertain the analysis performed is pertinent to the overall project objective.
• Attended internal board meetings to discuss and provide resolution to issues involving requirements.
• Provided weekly status to upper management outlining outstanding issues and potential issues regarding the project requirements.

TekSystems: November 2004 – September 2005
Business Analyst:
Summary: Consultant engaged to NASD as a Business Analyst where responsibilities included requirements documentation and business model solutions development. Developed requirements for the purpose of enhancing NASD’s Central Registration Depository (CRD) and Investment Advisor Registration Depository (IARD) systems. Business Model documentation efforts consisted of creating a solution to provide information sharing between NASD and Insurance Regulatory systems and to provide the Securities and Insurance regulators membership data and identify the functionality impacts to the user community.

Responsibilities:
• Wrote system requirements for new and existing CRD and IARD functionality .
• Tailored the requirements development processes to streamline the deliverables for the business team.
• Implemented a user guide for the business team for incorporating requirements into DOORS.
• Rewrote the CRD On-Site test plan for users at the NYSE, SEC and Member Firms.
• Wrote a business model solution and use cases for the NASD Insurance Project.
• Developed data matching test scripts for the Branch Office conversion effort.
Supported the User Acceptance Team with data creation, test case document review and user participation.
Provided 24/7 production management support to users for the RAD Business team.

CC Pace Consulting: July 2003 – October 2004
Business Analyst
Summary: Consultant engaged to Freddie Mac as a Business Analyst where responsibilities have included requirements gathering; use case development and user acceptance test cases for multiple corporate initiative projects to enhance the Freddie Mac customer loan scoring application. Identified gaps within Freddie Mac’s simulated testing tools that emulate Freddie Mac’s customer’s loan scoring access methods. Specific projects included successfully implementing a government mandate to update the customer’s loan scoring application to comply with the Home Mortgage Disclosure Act and Federal Patriot Act. Lead a project to enhance vendor interface systems to ensure the Mortgage Insurance applications of Freddie Mac’s vendors were in compliance with the HMDA/Patriot Act. Other projects included Data Integrity initiatives to ensure user access to specific loans was not compromised.

Responsibilities:
• Gathered business and functional requirements based on needs from Customer Offering Management area.
• Created and updated existing use cases that define business rules from business requirements.
• Documented and communicated issues to the development team and tracked issue resolution.
• Provided business process analysis and identified issues within business areas.
• Served as an interface between testing and development teams to facilitate the comprehension of requirements.
• Conducted user acceptance testing and analysis to ensure software, systems and services met company standards against defined business and functional requirements.
• Created supporting test data with valid and invalid records to thoroughly test program logic and verify system flows.
• Lead team of new testers and conducted training sessions [Excel, trained how we used the spreadsheets in the testing process]on business processes and in-house test tool applications

DevElements, Inc: June 2001 – July 2003
Sales Engineer/Project Manager:
Summary: Specific project efforts involved working directly with outside clients to understand line of business and provide solutions on how business processes can be automated or streamlined by leveraging existing technology or providing simple cost effective technical solutions. Client business areas included; insurance management, political consulting, medical research and reporting and corporate outplacement.

Responsibilities:
• Business development with existing client accounts.
• Tracked task order estimates, status and approvals, resource scheduling, monthly and ad-hoc reporting. .
• Wrote solution proposals for new projects as business needs and enhancements present themselves.
• Worked with web designers, developers and system architects on projects in the areas of: Web Design and Web Enablement, Content Management Tool implementation, Systems Analysis and Software Development.
• Performed cost benefit analysis on client maintenance agreements. .
• Authorized client invoices and ensure accuracy of development billable time.
• Inform clients of technology upgrades and industry changes that pertain to their business, including software point releases and security patches.
• Proposed ways to streamline clients' business process within their technology by automation, leveraging existing technology or identifying redundant and latent development within applications.
• Educated client on latest technology as it pertains to their business practices.

Project Manager/QA Manager:
Summary: Managed business process analysis and requirements identification for the development of a global enterprise CRM system. Original system was a Domino-based intranet application consisting of multiple databases and applications. Redundancies in business processes and technology limitations lead to the need of a centralized multi-lingual application encompassing end-to-end business processes. The webased CRM application created in ASP provided global users access through a single sign-on from any location providing web access.

Responsibilities:
• Creation of project plans and schedules to ensure on-time delivery of milestones for clients.
• Interacted directly with clients, requirements analysts, developers and database administrators to ensure the clients’ requirements were effectively met.
• Created a successful implementation plan for 40 portal sites over a 6-month period.
• Developed test plans and use cases for a web-based global CRM application.
• Maintained bug tracking database to report code errors in testing environment.
• Conducted meetings with clients to document requirements.
• Offered business process recommendations for clients during requirements gathering and development phases.
• Wrote quick reference training materials for multiple web-based applications.

Edge Technical Services: August 2000 – April 2001
Project Manager
Summary: Consultant engaged to manage Cable & Wireless’ US user community in a global LDAP email rollout. US Project Manager for Cable & Wireless’s Global Directory Infrastructure Project, an LDAP email product consisting of multiple vendors that would replace C&W’s existing Exchange email system.

Responsibilities:
• Point of Contact for project communications for entire US user community
• Defined pilot process methodology for change requests and email account creations.
• Provide user support to international pilot users in Hong Kong, Japan, Singapore, Fiji, and Australia.
• Wrote rollout plan and schedule that would migrate 5000+ US email users from MS Exchange to the LDAP email system.
• Gathered functional requirements from the application development team and prioritized requirements into a Function Requirements Document presented to the Project Sponsors.
• Maintained daily log of account creation and deletion requests of pilot system.
• Reported monthly project status reports to Project Sponsors.

MCI Worldcom: January 1997 - August 2000

Project Manager: January 2000 – August 2000
Summary: Employee engaged in managing development projects, integrating business process workflows within the provisioning and translation systems for MCI’s local telephone service. Managed a test team of 4 testers for a workflow application and provided test support for integrated application testing efforts. Set up production support team and created issue resolution processes.

Responsibilities:
• Responsible for the full life-cycle development of multiple systems integration and enhancement projects.
• Created project plans and schedules for multiple system dependencies
• Facilitated weekly status meetings with system developers, architects, users, and system project managers.
• Maintained weekly status reports of projects and communicated issues and resolutions to project team and ensured timely delivery of project milestones.
• Created High-Level Approach Architecture diagrams from sponsor documentation.
• Created, documented, and submitted Change Requests to baselined business requirements and system design documents.
• Assessed proposed changes to ensure that implementation does not adversely impact project schedule or user business process.
• Worked with testing team to provide project information required to develop integrated test cases.
• Responded to critical integration test issues and assisted in resolution.
• Identified deferred requirements to enable enhancement projects in subsequent releases.

Y2K Project Manager: May 1999 – January 2000

Responsibilities:
• Facilitated and coordinated the local Y2K Integration Test Project for local systems.
• Planned and implemented the local Y2K IT test schedule.
• Single focal point for management of all Local Y2K Integration Test efforts.
• Reported test schedule delays to management.
• Maintained weekly status reports in Excel and MS Project.

Team Lead, Integration Test: May 1998 – May 1999

Responsibilities:
• Wrote test plans, test cases, and expected results.
• Developed full regression test plan and Y2K test cases for a web based workflow application.
• Wrote test cases for all new builds against system requirements.
• Executed and analyzed test cases against front and back end applications.
• Provided Integration testing support across multiple user platforms.
• Implemented training process for news testers on workflow application.

Production Systems Analyst: December 1997 - May 1998

Responsibilities:
• Provided performance and production support for end-user community.
• Provided daily status to senior management.
• Developed and generated hierarchy scripts against production database.
• Wrote training documentation for resource allocation software program and data archiving tool for development team.

Business Analyst: June 1997 – December 1997

Responsibilities:
• Worked with team of analysts to define workflow application production methodology.
• Communicated pre-production system issues to analysis team and created resolution requirements.
• Documented and prioritized system requirements from end-user community.
• Provided weekly status reports to senior management and end-user community.

Training Coordinator: January 1997 – June 1997

Responsibilities:
• Created training documentation for a new workflow application.
• Liaison between development team and end-user community.
• Implemented processes and procedures for help desk to ensure end-user community received adequate, timely assistance.

Science Applications International Corporation: November 1991 - January 1997
SAP R/3 Trainer/Tester: October 1995 – January 1997
Summary: Conducted training and testing of the East Coast operations for SAIC’s SAP implementation project. Prior to joining the SAP integration team, Purchased hardware and software for corporate procurement and worked with subcontracting group on government contracting efforts.

Responsibilities:
• Conducted SAP R/3 courses to subject matter experts and end-users
• Wrote test cases for SAP R/3 software reconfigured for SAIC business processes
• Wrote presentations and course material for train-the-trainer sessions
• Coordinated the construction of SAIC’s East Coast training facility involving facilities planning and design, classroom layout, setup of 32 computer systems, NEC projection units, security alarm system.
• Solely managed and maintained the SAIC east coast training facilities.
• Wrote user manual and quick reference guides for SAP R/3 procurement module
• User acceptance testing point of contact
• Conducted survey analysis of courses and prepared evaluation reports.

Buyer: November 1991 – April 1994

Responsibilities:
• Purchased computer hardware, software, peripherals, warranty and maintenance agreements
• Prepared Requests for Quotations (RFQ)
• Assisted in subcontracting proposal efforts

Intertek Services Corporation: June 1991 – November 1991
Program Administrator
Summary: Assisted in the documentation of various projects involving technical certification programs for clients.

Responsibilities:
• Prepared graphic illustrations and flow charts for presentations of the ISO-9000 certification program.
• Assisted in the development of Intertek’s Standard Operating Procedures.

EDUCATION

Washington Business School
Microcomputer Specialist Certification, 1991

REFERENCES AVAILABLE UPON REQUEST

Office Administrator

Felicia Wentway — Tue, 21 Oct 2008 15:19:57 -0400

Felicia Wentway
300 Hampton Street, Unit 11
Savannah, Georgia 31405
Phone 912 247-8895
E-mail feann123@yahoo.com

Objective Interested in a challenging opportunity to utilize my Management, Sales & Marketing, Administrative and Interpersonal skills and experience.

Professional experience:

2006 – Present The APH Group/Tri-Ventures, Inc. Savannah, GA
Office Administrator
• Oversaw all general office procedures, policies, staff and logistics
• Researched, purchased, im............plemented and acted as Administrator of Health and Dental Insurance group policies
• Handled payroll
• Planned and implemented office systems, layout and equipment procurement, including logistics for three (3) multi-office moves
• Reviewed and approved supply requisitions, maintained and replenished inventory
• Designed and implemented office policies, established & organized operations and procedures
• Recruited, selected & supervised office staff & prepared time sheets for payroll administration.
• Oriented and trained employees, assigned and monitored clerical and secretarial functions, evaluated staff performance, coached and disciplined staff
• Ensured personnel files were up to date and secure
• Designed filing systems, kept maintained and up to date
• Defined procedures for record retention, ensured protection and security of files and records
• Transferred and disposed records according to retention schedules and policies
• Controlled outgoing and incoming correspondence
• Liaised with other agencies, organizations and groups
• Updated organizational memberships & maintained all office equipment
• Performed other related duties as required
2002 – 2006 Musical Heritage Society Oakhurst, New Jersey
Customer Relations Director
• Worked with senior leadership to develop quantitative goals and objectives for developing customer-service culture
• Worked with existing entities to develop measurable performance indicators
• Worked with all front-line staff to develop excellent sales and customer-service environment
• Worked with senior leaders to help increase employee satisfaction
• Created feeling of ownership through an employee understanding of company goals and objectives
• Developed standardized methods of dealing with customer service issues
• Thought creatively and strategically as part of senior leadership team to move toward a more customer-service oriented environment
• Performed other related duties incidental to the work described herein
2001 – 2002 Snelling Personnel Eatontown, New Jersey
Executive Recruiter
• Responsible for outsourced Administrative and Executive recruiting for various assigned clients.
• Indirect recruiting of all levels of Administrative, Insurance, and Finance related positions.
• Identifying and qualifying candidates through direct and indirect sourcing techniques such as: cold calling, referrals, Internet sources, professional associations, college alumni referrals and job fairs.
• Managed existing vendor relationships and supported efforts in producing top talent for clients.
• Built new client base through cold calling.

1997 - 2001 A-Nu-U Salon Lincroft, New Jersey
Assistant Manager / Nail Technician / Makeup Artist
• Assisted in management of family-owned beauty salon.
• Controlled Inventory Management
• Acted as a Liaison between retail sales reps and salon management
• Creation of merchandising displays
• Sales of related products
• Created employee schedules and appointment log
• General Bookkeeping - closing daily receipts
• Attended national beauty shows to purchase retail products for in-store sales and stay abreast of industry trends and marketing techniques.
• Application of manicuring/ pedicuring / waxing and makeup products and techniques

1995 - 1997 Johnsonville Foods Sheboygan Falls, Wisconsin
Sales Representative / Account Manager
• Management and direct sales of complete line of sausage products to assigned geographic territory that included the entire State of New Jersey and parts of New York City and Connecticut(over 160 individual sites) .
• Responsible for handling order entry and credit memos.
• Built point-of-purchase displays at retail accounts.
• Taught meat managers how to implement principles of category management.
• Prepared monthly territory forecasts.
• Handled and implemented advertising proposals.
• Responsible for marketing promotions at assigned headquarters accounts including in-store demos and cookouts.
• Prepared monthly contract for team goal setting.
• Facilitated quarterly regional sales meeting.

1993 - 1995 SPECIALTY BRANDS, INC., Parsippany, New Jersey Customer Service Administrator
• Inside sales liaison between food brokers and salesforce.
• Direct customer interaction, order processing and tracking.
• Implemented new EDI system.
• Helped train national service group in EDI policies and procedures.
• Planned, coordinated and implemented office relocation.
• Recruited and supervised customer service personnel.
• Responsible for office management including: operation and maintenance of office equipment and communications systems, supplies inventory, and personnel scheduling.

1990 - 1993 RICOH CORPORATION Fairfield, New Jersey
Customer Service Representative
• Direct customer involvement with authorized service dealers.
• Responsible for price quotes, order entry, ETA’s, return goods authorizations, credit memos and invoicing utilizing EDI system.
• Traced lost orders through national shipping companies.
• Trained dealers on usage of Dealer Interactive System (EDI - electronic order entry).
• Coordinated production and shipping schedules with Manufacturing and Traffic departments.
• Liaison between Sales and Production departments.
• Developed Customer Service Manual.
• Prepared and presented Customer Service Department reports to corporate personnel.

Additional professional activities • Completed Franklin Time Management Program
• Completed courses in Customer Interaction Skills, Corporate Relationship Skills, Computer Software Training (Windows, Word Excel, Outlook
• Completed 2 Snelling Specialized Recruiter Training Courses
• Course: Mastering the Essentials of Human Resources – Rockhurst University Continuing Education Center
• Course: Finance and Accounting for Non-Financial People – Fred Pryor Seminars

Education Monmouth County Vocational Technical School - NJ License in Manicuring, Waxing, Make-up
Glassboro State College - Glassboro, New Jersey (now Rowan University)
Major: Liberal Arts

Savannah Technical College – Accounting Fundamentals

References Available upon request.

Recruiter

Justin Muehlfeld — Mon, 27 Oct 2008 20:41:59 -0500

Justin P. Muehlfeld

5051 Aspen Pine Blvd
Dublin, Ohio 43016
614-307-4791
E-Mail: justin.muehlfeld@gmail.com

Objective:
To find a new opportunity within the recruitment sales field to further my career and broaden my experience and allowing myself to relocate to Savannah.

Education:
The Ohio State University Columbus, Ohio
Bachelor of Arts, in Mass Communication
Graduation date of Spring 2005

Napoleon High School Napoleon, Ohio
Class of 2000

Achievements and Activiti............es:
· Attended and completed R1 and R2 corporate trainings for Maxim Healthcare Services
· Founding Father of the Phi Gamma Delta fraternity at The Ohio State University
· Three-year member of Public Relations Student Society of America
· Actively involved within PRSSA Chapter’s Firm operations
· Attended the Buckeye Greek Leadership Institute in Spring 2003
· Volunteered to help at the annual Heritage Festival in spring of ’02
· Starred in multiple high school drama productions, plus one collegiate production
· Napoleon High School show choir, speech team, and varsity soccer

Work Experience:
08/08-Present Pulsar IT
IT Recruiter
· Responsible for the recruitment, screening and hiring of high level IT personnel
· Contract/ Contract to hire/ Permanent IT positions including help desk through CIO level positions
· Typical week of 40-50 hours; 300-400 recruitment attempts and 5+ interviews

08/06-07/08 Maxim Healthcare Services
Healthcare Recruiter
· Responsible for full recruitment/hiring/scheduling process of nurses and aides in home health
· Processed weekly billing and payroll for over 100 clients and 100 workers
· On-call for 2-3 nights per week plus every other weekend or once per month weekend on-call
· Consistently worked 50-60 hours per week
· Full knowledge of Ohio Medic-Aid and Medicare systems

11/05-08/06 Verizon Wireless
Customer Care Rep
· Attentive to all customer needs: billing, sales, technology
· Responsible for educating customers and explaining company policies

11/04-11/05 Macy*s at Easton Town Center
Sales Associate
· General customer service and register operations
· Floor maintenance, opening and closing responsibilities

07/04-09/04 Safelite Autoglass Inc
Customer Services Rep
· Processed various car insurance claims on a specified computer/phone system
· Set-up and sent out repair units for different glass repair jobs

09/03-05/04 Columbus Blue Jackets
Advertising and Promotions Intern
· Responsible for the contact/distribution of single game promotional materials
· In charge of pre/post game giveaways and other game time duties

01/03-09/03 Attorney General’s Office
Communications/Public Affairs Intern
· Responsible for daily collection/filing of State related press releases and articles
· Facilitate communication between home and regional offices
· Responding to Constituent concerns

06/02-01/03 State Auditors Office
Communications/Public Affairs Intern
·Responsible for daily collection of State related press releases and articles
·Assist in the writing of Auditor awards and proclamations

09/01-09/02 Ohio State Calling
Student Administrative Assistant
· Successfully secured $15,000 in donations within the first quarter
· Selected by supervisors to pursue and collect unfulfilled donations

06/01-09/01 Sauder Manufacturing
06/00-09/00 Multiple Finishing Line Operations
· Responsible for finishing church pews and other chancel
· Consistently worked 50 hours per week

Project Manager III

Kate Stilwell — Tue, 04 Nov 2008 10:12:49 -0500

Kate Stilwell

912.508.1697 kate.stilwell@gmail.com

Summary of Qualifications

Highly skilled IT Project Manager with 20+ years Domestic and International expertise. Encompasses strong leadership and successful team building capabilities combined with excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relations............hips with internal and external customers.. Significant strengths include:

• Market Forecasting/ Trending
• Budgeting
• Content Gathering
• Trouble-shooting & Problem Resolution
•PMO Certification
• Negotiation
• Presentation skills
• Training
• Team Leader
• PMO Credits completed

Professional Experience

VERISIGN, Savannah, GA 3/2000 – Present
Provider of Internet infrastructure services for the digital world
Project Manager III
• Strategically identified and executed gap analysis on product implementation procedures between International and U.S. VeriSign, Inc., which resulted in streamlined process around time management and contract signoff resulting in additional $10.2M revenue

• Partnered with inCODE consulting firm on research for CALA opportunities. Provided competitive demographic analysis on International Customers to VeriSign Sales Force for strategic business forecasting. This resulted in additional opportunities for suite of products totaling $3.5M.
• Responsible for content gathering and upload to International portal which resulted in seamless merger between two previously separate entities with no downtime and saved hours on briefing requirements prior to meets.
• Required for final implementation of Cable & Wireless Faulken Islands projects, resulting in an additional 15 properties contracted for VeriSign International worth over $15M.
• Developed and implemented written communications for internal and external customers with regard to outages, preventative measures and corrective action, which significantly resulted in fewer customer complaints, less churn and higher satisfaction rating over 12 month period.

Kate Stilwell Page 2

BELLSOUTH Cellular, Atlanta, GA 8/1995 – 3/2000
Provider of IP based communications services to businesses
Project Manager/Events Planner
• Created and implemented tracking system for 35 Ericsson switch implementations, which resulted in project plan delivering on time and under budget for 12 months.
• Trained various departments on switch conversions, vendors and opportunities for engineering which resulted in synergy across departments and additional contracts.
• Selected from pool of 50 applicants to oversee and budget $250k for annual Holiday party at Walt Disney World for 1200 personnel. Project managed scope and timeline which resulted being under budget by 18%. Maintained role for 4 years.

UNITED STATES NAVY 12/1983 - 10/1993 Stationed in Naples, Italy; Dededo, Guam; Rota, Spain and Pensacola, FL
• Top 1% of graduating class

• Achieved Top Secret Clearance and Communications certification 8 months ahead of 12 month requirement.

• Selected for premier management training in Greece for multi-tasking, effective project leadership and responsibility, resulting in promotion and management of 25 personnel.

Distinction:
 Navy Achievement Medal (NAM), Distinguished Recognition - one of the U.S. Navy's highest accolades

Personally Selected by Base Commanding Officer to oversee Naval War Game VIP's, Senators from Washington D.C. to ensure Communication Access availability

Meritorious Unit Commendation – Distinguished Recognition

National Defense – Naples, Italy - Distinguished Recognition during Desert Storm

International recognition – presented for 10 years continued International service
Education and Certifications
Law -Springfield(MA) Technical Community College 1982 – 1983
Business Law - Florida Community College 1987 - 1989
Business - University of Phoenix 1994 – 1997
PMO Certification – 1 week course at Armstrong Atlantic University, Savannah, GA
PMO Credits – courses/credits completed toward PMP certification.
Associations

Project Management Institute (PMI) American Writers Artists Institute (AWAI) Fast Track 100 Veterans of Foreign Wars (VFW)

Experienced Computer Professional Seeks Contract Work

Marvin Heery — Sun, 09 Nov 2008 13:39:36 -0500

Experienced technologist seeks contract work in a broad range of areas. Has held many positions within the technology sector, from business development, market research & operational management positions as an entrepreneur to detailed computer technology consulting to individuals & small businesses. Detailed resume & brochure of services available upon request. Website review & services involving blogging, community building around content, website content development strategies to support a sma............ll business as well as technology selection & reviews of ROI on those investments with recommendations for improvement in resource usage a capability applied to growing, sustaining & building a small business.

CHEF

Howie Velie CEC — Mon, 17 Nov 2008 12:48:23 -0500

Howie Velie C.E.C.
321 Drayton Street
Savannah, Georgia 31401
206.293.0243
chefmagnolia@aol.com

Culinary Education & Certification

Culinary Institute Of America
Continuing education courses

American Culinary Federation “Certified Executive Chef”

United States Navy Submarine Service (USS City Of Corpus Christi) Honorable Discharge 1989

Culinary Management/Chef Experience

Freelance Food, Restaurant and Technical Writer (Feb ’07 – Present)

Weekly Food ............Columnist for St. John Sun Times
Articles currently posted on chefsbest.org and palibra.com
Writing samples available

Corporate Executive Chef (Dec ’06 – June ’07)
Majestic America Line/Windstar Cruises

Corporate chef for cruise line with ten ships (inter)nationally
Supervised 10 executive chefs and hundreds of sous chefs and cooks
Logistical responsibility for purchasing and food distribution

Corporate Executive Chef (May ’06 – Dec ’06)
Nestlé Foodservices USA

Responsible for training, market development, product development
Specific emphasis on use and promotion of Minors Sauces and Bases
Provided product training and technical support to brokers and distributors

Chef/Owner 3/2003-3/2006
MAGNOLIA

American southern regional cuisine with an emphasis on locally grown foods and wines
Annual revenue averages 200K per year with 65 person capacity
Numerous local awards and articles and voted one of the top restaurants in Charlottesville
Recipes in the 2006 Food & Wine Annual Cookbook

Howie Velie C.E.C. Continued

Chef Educator (2004 – 2006)
Ecco Italy/Ecco Cibo, Charlottesville Virginia
www.eccoitaly.com

Chef for culinary and language programs in Regional Italian cooking and culture
Taught classes while running Magnolia restaurant

Executive Chef/Culinary Director (2001 – 2003)
HCAT Institute/Anne Arundel Community College, MD

Chef Director of culinary education program
Managed apprenticeship program for the state of Maryland
Appeared in weekly live TV broadcast on Fox 45 Baltimore
Taught culinary and management courses for associate degree program

Executive Chef (1999 – 2001)
Sheraton Reston Hotel, Reston VA

Principle culinarian of 301 room suburban hotel in the “Dot Com” corridor of northern Virginia
50K square feet of banquet space with 3 meals a day restaurant with 24 hour room service
300 seats in dining room with 150 seat lounge with sales volume of $12 million per year
. 30 full time employees with two full time sous chefs and 2 restaurant managers
Responsible for quality assurance efficient use of resources with emphasis on controlling variable costs and providing an excellent product

District Executive Chef (1995 – 1999)
Eurest Dining Services, Compass Group NA, Bethesda MD

District Executive Chef for large account with 7 individual units and a catering facility
Sales volume of approximately $10 million per year
Responsible for culinary quality, training, supervision development, sanitation and safety
Reported to district general manager on adherence to corporate standards
Supervised 200 union associates

Executive Chef & Food & Beverage Director (1991 – 1995)
Classic Collection Of Hotels. Hotel Lombardy & State Plaza Hotel

Chef at two boutique hotels in Washington DC
Executive Chef for Hotel Lombardy with 225 rooms, one restaurant and banquet facilities
Promoted to and led concurrently the State Plaza Hotel with 250 rooms and three restaurants
Supervised 75 employees with sales volume between the hotels in excess of $5 million annually

Bilingual Admin

Chrissy — Wed, 19 Nov 2008 17:36:18 -0500

saviolichrissy@gmail.com

-
OBJECTIVE
• Results-driven service professional with strong interpersonal skills
• Desire to work in an international environment
• Experienced in administrative and sales
• Detail oriented problem solver with exceptional organizational skills
• Enthusiastic performer; excels in both individual and team oriented environments

-
WORK EXPERIENCE
Urban Planet Mobile
Executive Assistant September 2008 – November 2008
Savannah, Georgia
On Co............ntractor/Consultant Basis
• Handled all scheduling and preparation for company CEO, included managing group calendar and contact management application
• Answered calls and recognized who is to be put through to the CEO immediately and who can wait or leave a message
• Coordinated travel and trade show arrangements
• Assisted in gathering all marketing and sales materials from press kits
• Researched articles and companies
• Managed several operation duties, which included office inventory and purchasing, etc

-
Elderhostel, Inc
Participant Support Advisor June 2007 - July 2008
Lowell, Massachusetts
• Participated in process improvement initiatives; methods and procedures to assure customer satisfaction
• Addressed program related inquiries and provided prompt resolution to all customer issues
• Professionally interacted with Program Providers, Travel Providers and internal departments to act as a customer relations advisor to address customer concerns
• Expertly handled escalated calls and other communications (email, service request) and made appropriate decisions providing an effective resolution based upon all the relevant facts and sound judgment
• Proactively found alternative opportunities in customers' inquiries, and offered solutions leading to increased enrollments and focused on increased sales and customer loyalty
• Received and initiated calls to clients for services and conflict resolution

Promotion within 8 months from Participant Service Advisor to Participant Support Advisor

-
Healthy at Home, Inc
Administrative Assistant October 2006 - May 2007
Nashua, New Hampshire
• Assisted Administrator with a variety of different projects
• Managed busy switchboard while offering appropriate greetings and direction to visitors
• Checked, analyzed, and classified or alphabetized materials (including timesheet processing), conducted extensive research when necessary
• Performed general clerical duties including, but not limited to: photocopying, faxing, mailing, and filing processed payroll
• Supported the other administrative staff in assigned project based work
• Created bi-weekly newsletter for staff
-
SKILLS
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint; familiar with databases
• Fluent in the German and English languages

-
EDUCATION
Rivier College
MBA in organizational Leadership September 2006 - June 2008
Nashua, New Hampshire
4.0 Grade Point Average
Course work included, but was not limited to
• Contemporary Managerial Issues
• Marketing Management/New Product Development
• Economics and Business Forecasting
• Managerial Accounting for Executives
• Managerial Finance for Executives
• Organizational Visions and Leadership
• Project Development and Management

Assistant Director of Financial Services

Robert Ellington — Mon, 01 Dec 2008 15:00:12 -0500

• Plan and control processing of student financial aid applications; analyze student eligibility for financial aid and award funds.
• Counsel students, potential students, parents and University personnel regarding available sources of aid and eligibility requirements; assist students in budgeting resources.
• Administer designated scholarships, loan and/or grant programs; authorize payments; may monitor and supervise work-study program.
• Provide computer input data relative to finan............cial aid and interpret and evaluate systems and output.
• Keep abreast of changes and interpret federal, state and other financial aid regulations/requirements.
• Attend conferences and workshops applicable to student financial aid; travel to present seminars, information sessions and other programs for students, prospective students and parents.
• Recommends hiring; train, assign, supervise, and evaluate designated support staff.