The Creative Coast Alliance

Help Desk Tech

Cynthia Streeter — Wed, 14 May 2008 09:15:40 -0000

CYNTHIA M. STREETER
844 MacArthur Street
Rock Hill, SC 29730
Home: 704.650.3570 cynthia.streeter@yahoo.com

PROFILE

Highly motivated, results-focused professional with extensive experience in technology and operations. Skilled Senior Computer Operator with proven strengths in training and documentation. Proactive individual with strong leadership and organizational skills. Core competencies:

•Work Process Development and Improvement
•Process, Procedure and Fu.........nction Documentation
•Operations Support and Team Training
•Help Desk Ticket Resolutions
•Help Desk and Database Maintenance
•Error Troubleshooting

TECHNICAL SUMMARY

Hardware: HP Mainframe and IBM RS6000 Systems
Operating Systems: UNIX, AIX, AS400, XP
Equipment: Kofax and Fujitsu Scanners
Software: Microsoft Word, Excel, Access, Outlook, Crystal Reports, FTP
ERP: Glovia

PROFESSIONAL EXPERIENCE

BSN-JOBST, Charlotte, NC
Senior Computer Operator
1988 – 2007

MAIN RESPONSIBILITIES

•Provided first level technical help desk support including Windows and Outlook.
•Resolved help desk tickets for Glovia, BPCS, LaserVault and Windows and peripherals.
•Created purchase orders and received in computer inventory.
•Ran all daily, month-end, quarter-end and year-end processes in Glovia.
•Maintained all job functions including designing scripts, including EZ Spooler.
•Tracked, updated, entered and maintained asset/inventory data in an Access and TrackIT databases.
•Worked closely with programmers and network techs to keep them informed when processes failed.
•Oversaw operational procedures such as bank downloads, EDI, FTP, archive download scripts.
•Checked system and user CPU usage if jobs seem to run slow or if users send help desk tickets.
•Monitored XP Server 2000/2003 backups.

PROFESSIONAL ACCOMPLISHMENTS
BSN MEDICAL
•Trained computer room support teams ensuring that additional team members could execute daily computer room duties and provide consistent coverage.
•Documented all operations, functions and procedures.

SUBWAY RESTAURANT
•Hired and trained new staff members on open, close and rush hour operations.
•Implemented and documented procedures for more efficient work flow.

ADDITIONAL RESPONSIBILITIES

•Checked 6 servers, logs and backups daily.
•Checked JCL’s and on screen error messages during job execution.
•Used data cartridges and reel to reel tapes for backups. I have changed network tape sets daily and weekly on the servers and our ERP system.
•Printed Invoices, Labels, Checks, Statements and reports from windows and Glovia (our ERP system).
•Well versed in following specific order of operations for running company information from simple reports to critical updates.
•Cleaned, un-jammed, tested, connected printers as well as ordered and changed ribbons, toners, cartridges for computer room printers, users personal and departmental printers.
•Reset systems in event of crashes and kept management informed of recovery progress.
•Monitored system problems via UNIX and Windows XP.

EDUCATION
Associate Degree, Business, Owens Technical College, Walbridge, OH 1985-1988
PC Repair – Monroe Community College -Online- Jan. 2008

COMPANY SPONSORED TRAINING
Completed New Horizon courses: Excel, Access, Managing Multiple Project and Deadlines, Crystal Reports
2005-2006

REFERENCES AVAILABLE UPON REQUEST

Senior B.A. Geography student with good Job Experience

Lacy — Sun, 18 May 2008 01:35:35 -0000

Lacy M.
jemson4321@yahoo.com

Objective:

To obtain a position to apply my learned skills, gain more experience and learn from professionals and other employees in the field.

Education:

Georgia Southern University Statesboro, GA. Senior completing B.A Geography/Geographic Information Systems minor. Expected Graduation Date: 12-2008.

Recent Past Employment:

09-2007 to 03-2008. Title: Scanner. Interlibrary Loan and Document Delivery Dept; Georgia Southern University. P.O. 08074,100 Southern Dr. Statesboro, Ga. 30460. Supervisor and Supervisor(Tel): (Information will be given upon request)

Duties: Pulling and Shelving of requested Library held publications using the Library of Congress classification system. Scanning and copying requested Library publications and emailing/faxing requested material to other National and International University institutions.

06-2006 to 12-2006. Title: Cashier. Lowes Home Improvement Warehouse. 2000 Us Highway 82 West. Tifton, Ga. 31793. (229) 382-0463 (Tel). (229) 387-9356 (Fax). .
Supervisor: Gerald Andrews (possibly transferred)

Duties: Handling large transaction amounts of major appliances. Informing customers of major appliance insurance coverage and maintenance service offered by the co. Actively promoting various reduce-priced offers offered to customers through company credit membership. Some recording of inventories and shelving assigned.

Skills:

• Microsoft Office software proficiencies particularly Excel and Word
• Intermediate Level Geographic Information Systems
• Foreign Language (French) Intermediate proficiency in speaking and reading.

Present/Past Extracurricular Memberships and Activities

• Member of Association of American Geographers
• ASIA French Foreign Language Summer Immersion Program. Montreal Quebec, Canada. June 2002-August 2002.

Description of Relevant Courses

1) Computer Applications: A course designed to assure a basic level of computer applications literacy; to include word processing, spreadsheet, data-base, LAN, e-mail and Internet utilization.

2) Business Law: A general study of law and its relationship to business. Special emphasis is upon the Law of Contracts as related to sales, property, negotiable instruments, and business organization.

3) Introduction to Geographic Information Systems: An introduction to the basic concepts, theories, techniques, and applications of Geographic Information Systems (GIS) and cartography. This course involved the applying of GIS and cartographic concepts with hands-on experience in thematic mapping and manipulation of geo-referenced spatial information using GIS software.

4) Intermediate Geographic Information Systems: An introduction to advanced data models and spatial data analysis functions of Geographic Information Systems (GIS) software, with an emphasis on the conversion among various GIS data formats and geo-database construction and management.

Relevant Experience

My previous employment includes customer service positions which have given me exposure and practice in professional and courteous communication. Communication with a diverse employee and customer base has also been helped through a foreign language immersion program I participated in abroad. Other job experience includes handling major appliance transactions, taking detailed inventories, informing customers of insurance coverage, maintenance services and promoting various sales offers.
My last position at the University required mostly individual scanning and emailing of requested Library held publications by other institutions and the shelving of publications using the Library of Congress Cataloging system. College coursework required continuous use of Microsoft Office improving my typing speed and data management skills. Data management skills have also been acquired using map producing software, ArcGIS, ArcCatalog, and ArcView. A large amount of my practice with this software was in producing demographic and infrastructure maps of major cities. This software requires large-scale data collecting and entry. Power Point presentation practice has been another useful experience.

Professional Consultant

Patricia — Thu, 22 May 2008 23:09:00 -0000

Patricia A. Gaines 912.312.5264
10725 Abercorn Street, #130, Savannah, GA 31419-1495 positivegaines08@gmail.com
Professional Profile
Senior Manager with extensive experience in operations, project management, and promotions.
• Ability to assess work environments
• Strong customer relations skills
• Excellent communicator • Ability to multitask and establish priorities
• Identify problems and solutions
• Special talent for motivating teams
Professional Accomplishments
Per.........sonnel Management
• Recruited, interviewed, and selected employees to fill vacant positions. Conducted new employee orientation to foster positive attitude toward company goals.
• Coordinated personnel training and staff development programs for 450+ employees
• Formulated training policies utilizing knowledge of effectiveness of individual training, group instruction, lectures, on-the-job training, demonstrations, conferences, meetings, and workshops.
Operations and Business Management
• Expanded job development services to promote business for non profit agency.
• Responsible for maintenance and repair of multiple facilities and equipment.
• Prepared budget requests and negotiated leases, ordered equipment and supplies.
• Investigated and resolved customer complaints.
Public Relations
• Planned successful public relations policies and programs to promote hotel/casino patronage.
• Contacted community and business executives to explain services and facilities offered by casino/hotel, state agencies, and non profit organizations.
• Developed promotional materials for multimedia exposure.
• Coordinated activities of staff and convention personnel to make arrangements for group meetings and special events; number of persons expected, display space desired, and food/meeting schedule.
Work History
Night Auditor H.J. Russell & Company, Atlanta, GA 8/2007 – 12/2007

Vice President of Programs Urban League of Nebraska, Omaha, NE 11/ 2004 – 3/2007
Special Projects Manager Workforce Development, Council Bluffs, IA & Omaha, NE 5/1998 – 11/2004
Casino Games Manager Harvey’s Casino Hotel, Council Bluffs, IA 1/1996 – 8/1998
Education
Bachelor of Arts Doane College, Crete, NE 1974

Leader, Team Developer, Project Manager Seeks Leadership Position

Heather Feld-Gore — Wed, 28 May 2008 20:11:50 -0000

TARGET FUNCTIONS
• Staff, Team, and Leadership Developer
• Customer Service Executive
• Human Resource Executive

AREAS OF EXPERTISE
Leadership Skills
• Marketing employer to customers and prospective employees
• Representing employer to internal and external constituents
• Customer service skills
• Recruiting and hiring staff
• Providing vision for area and staff
• Monitoring performance of area, functions and staff
• Human resource management
• Verbal .........communication skills
• Presentation skills
• Critical thinking skills
• Problem solving skills
• Decision making skills

Team Development
• Assess team and individual needs and strengths
• Utilize experiential learning strategies for team and individual development
• Training and development
• Counseling skills
• Transition support skills
• Active listening and response to team members
• Ongoing support and challenge of team and individual development
• Initiate internal and external collaboration on initiatives and projects
• Motivation and empowerment of team and individuals
• Recognition of team and individual accomplishments
• Knowledge of psychology, sociology, and organizational behavior

Project Management
• Policy and procedure development and implementation
• Event planning and implementation
• Assessment initiatives and accountability
• Implementation of/accountability for timelines/resources for self/others
• Written communication skills
• Reporting skills
• Budget skills
• Reading comprehension skills

PROFILE
• Georgia Housing Officers Outstanding Professional of the Year, 2007
• Certification: Experiential education teacher and teams kit facilitator
• Successfully fills and balances multiple roles, functions, and priorities
• Strong interpersonal, communication, and collaboration skills
• Builds, develops, and maintains collaborative relationships and teams
• Student services professional with 10 years post-masters experience
• MSE in Counseling/College Student Development
• BS in Psychology with Honors

EMPLOYER HISTORY
• Savannah College of Art and Design
• Wichita State University
• University of Wisconsin Oshkosh

Please contact for complete resume.

Teacher

Bentura M. Feliz — Fri, 20 Jun 2008 18:34:59 -0000

CURRICULUM VITAE (RESUME)

Bentura María Feliz
338 Crafton St. Apt. 3, Winston-Salem, N.C. 27103
Home (336) 721-4789
Cell (336) 414-6151
bfelizr@yahoo.com.mx

Objective: To obtain a professional full time postion

Education:
- Certificate in Early Childhood Education - 2007
Forsyth Technical Community College, Winston Salem, 27103

- The Pharmacy Technician
Goodwill & Forsythtech
Instructor, Princetta D. Vance CPht
(336) 722-2792 (W)
(336) 4083503 (M)

...
- Autonomous University (UASD)
Correa y Cidron, Santo Domingo, Dominican Republic
Degree Statistics - 1992

Work Experience:

- Kindergarten Teacher Assistant, Konnoak Elementary School , 2005- 2008

- Assistant in Kindergarten special ESL program, Konnoak Elementary School
2003- 2005

- AmeriCorps ACCESS Project
413 South Edgeworth St. Greensboro, N.C. 27401,(336) 334-5411
Supervisor: Khouan, Project Coordinator and
Jon Sundell, Hispanic Services Public Library 5th St., (336) 457-0989
Responsibilities: Assist. Hispanic Services Public Library 5th St., (336)748-3088

Personal:

I was born in the Dominican Republic September 10, 1958 where I was raised and educated.
I joined my family in the United States April, 2000.

References are available on request

Experienced leader /educator

Jack Cargile — Fri, 27 Jun 2008 15:44:01 -0000

PROFILE
Experienced leader and educator with proven ability to coordinate, communicate, research, plan and initiate new ideas. Thirteen years of progressive experience in a rigorous independent and international community with a focus on implementing programs and supervising projects. Successful track record of managing groups, empowering colleagues, and effecting positive change. Proven critical thinker and creative problem solver. Experienced in working with diverse organizational stakeho.........lders including students, parents, faculty, and administration. Ability to acquire new technical, analytical, and computer skills.

REFERENCE TESTIMONIALS
“Mr. Cargile demonstrates a number of valuable personal traits that help him to distinguish himself from his contemporaries. Among the more noteworthy are his organizational abilities, his high standards, his commitment to excellence and his ability to lead by example.”
Brigadier General Stephen M. Bliss, United States Army (Retired)
President, Army and Navy Academy

“Jack receives high marks for his ability to see systems that need improvement and working collaboratively with administration to see these improvements through. At all times, Jack exhibits professional qualities.”
Paul Passamonte,
Principal, International School Nido de Aguilas

“Jack is a consummate professional…He possesses a great administrative vision and he communicates that vision with such care that the vision becomes reality.”
Benjamin Douglass,
Dean of Middle School, Army and Navy Academy

“Jack is diligent, earnest and reflective in his practice, both as a teacher and a leader here at International School Manila... I am extremely appreciative of the contribution Jack has made to improve our Middle School- he is someone you can count on to place students first.”
Danielle Fredricks,
Middle School Principal, International School Manila

“Jack has great foresight and vision. He doesn’t just do the job at hand, but instead sees the greater picture.”
Tom Bloomquist,
Assistant Principal, Carlsbad High School

“Jack is a good leader in communicating effectively to personnel about expectations and following up with those people on their responsibilities…His biggest asset is his creative thinking and personal drive to improve all programs and question the status quo.”
Derrick Leasure,
Assistant Dean, Randolph Macon Academy

PROFESSIONAL EXPERIENCE
2004 – 2008 International School Manila
Grade Level Coordinator (2005-2008)
Mathematics Teacher (2004-2008)

 Drafted and implemented the Kid Talk program document to improve the identification, tracking, and support of students with academic, emotional, and social concerns. Collected and analyzed data, and compiled results.

 Coordinated professional learning opportunity for grade 7 teachers on how to effectively plan, lead, and debrief experiential education activities.

 Created and drafted the daily program schedule for an overnight trip to Villa Escudero Plantation and Resort and a week-long educational retreat to Caylabne Bay Resort in the Philippines for 155 students and 17 faculty members. Primary supervisor of students and faculty, and main point-of-contact for resort staff and school administration. Negotiated rates and directed communications to faculty, parents, administrators, and students.

 Reviewed, reorganized and strengthened the Classroom Without Walls program by identifying current problems and defining the needs of the group, generating alternatives, and implementing plans of action based on group consensus.

 Created and designed an after action report to fully evaluate the success of the grade 7 Classroom Without Walls trip to Villa Escudero Plantation and Resort and week-long trip to Caylabne Bay Resort.

 Developed and implemented a Positive Relationships program with co-Grade Level Coordinator and Middle School Guidance counselors to educate students about resolving issues around bullying.

 Established agendas and facilitated weekly grade level meetings for 16 teachers, and acted as a sounding board for school related issues and conflicts.

 Managed comprehensive Homebase program, consulted with faculty members and administration, motivated faculty team members, and counseled faculty and students.

 Reviewed and mapped grade 7 mathematics curriculum with Mathematics Department Head producing a sequential and articulated program document.

 Explored a variety of teaching strategies and planned for weekly classes for approximately 100 students. Provided performance feedback to students and parents.

1995 – 2004 Army and Navy Academy (Carlsbad, CA, USA)
Director of Athletics (1998-2004)
Student Body Director (2002-2004)
Transportation Director (2000-2002)
Program Director, Camp Pacific (1996-1998)
Mathematics (1995-2004)

 Directed all aspects of student body matters including student government, managed personnel and resources for over 20 extracurricular clubs, organized all school social events, delegated responsibility, coordinated guest speaker program, and managed academic awards programs.

 Managed $250,000 athletic department budget, hired, trained, and supervised 31 coaches, responsible for ordering and controlling equipment, developed contest schedules, and coordinated use and maintenance of athletic facilities.

 Established and implemented a three-step appraisal system for athletic coaches.

 Managed $100,000 transportation budget, maintained nine vehicles and one bus, supervised two motor officers, ensured adherence to State of California transportation regulations, and coordinated use of transportation.

 Planned and executed all daytime experiential activities, evening activities, and off-campus excursions for Camp Pacific. Direct supervisor of 12 counselors and 50+ campers.

PROFESSIONAL ORGANIZATIONS MEMBERSHIP
Association of School and Curriculum Development

National Council of Teachers of Mathematics

EDUCATION
University of San Diego
M.A., Leadership Studies, 2003

Sonoma State University
B.A., Communications Studies, 1995

PERSONAL INTEREST/PHOTOGRAPHY
Turn off the TV
Solo photography exhibition
Top-of-the-Citi, Citibank Tower
August 2007
Makati City, Metro Manila, Philippines

ISM Charity Auction
Group art and photography exhibition and auction
International School Manila
April 2007
Fort Bonifacio, Metro Manila, Philippines

18%
Group photography exhibition
Saguijo Café and Bar
September 2006
Makati City, Metro Manila, Philippines

Artists for Gaia Pasamba
Group art and photography exhibition and auction
International School Manila
April 2006
Fort Bonifacio, Metro Manila, Philippines

CONTACT Jack Cargile for complete resume.

Instructional Design

Mary Pascarella — Sun, 29 Jun 2008 22:44:25 -0000

MARY PASCARELLA
(229) 561-1907. Email: pascarellamary@gmail.com

-SUMMARY OF QUALIFICATIONS-
Unique synergy of technical, creative and people skills to design, develop, manage and implement end-to-end training solutions in the information technology sector. Experienced Instructional designer having worked several PeopleSoft ERP’s developing end-user training and support on public sector legacy systems,

-CONSULTING HISTORY-

Palm Beach County Clerk. Training Project Manager for large.........-scale fixed-cost PeopleSoft 9.0 Implementation.

Project ATLAS United States House of Representatives. Training content development on PeopleSoft Financial modules.

IBM Project ENCOMPASS State of Indiana. Lead training content developer and Oracle User Productivity Kit training manager. Content development on PeopleSoft Asset Management and Accounts Receivable financial modules using Oracle UPK for the State of Indiana Auditor of State. Conducted train-the-trainer and designed and implemented training standards.

TransAmerica Training Management. Conduct Oracle UPK training courses. Develop web-based marketing and promotional communications. Attend regional user groups to present UPK seminars and corporate training solutions.

BearingPoint Project Aspire State of Florida. Training content developer on PeopleSoft on Asset Management and Treasury financial modules using Oracle UPK for the State of Florida.

Lucent Technologies. Project Manager, Instructional Designer and Web content manager. Managed a team of programmers that developed an internal training portal within six months of starting the project. Migrated to web content manager inputting all web-based content, deployed new training courses and managed all registration and event announcements on training portal. Instructional design work assisting subject matter experts in developing training materials. Facilitated all global telephone-training events of 6 - 10 courses per month. Member of a management team coordinating Lucent sales conferences by tracking deliverables using MS Project. Assisted with conference registration databases, email communications, transportation plans, developing staff and session facilitator duties and creating and managing department showcase booths at these conferences. Statistically analyzed participant feedback forms using Access database.

Prentice Hall. Author of Essentials Microsoft Project 2003. Writer for a series of Microsoft Office XP (2002) instructor-led computer training books. Ongoing technical editing for the Go and Essentials series, computer training textbooks for Microsoft Office versions 2003 and 2007.

Valdosta Board of Realtor. Maintenance of a real estate MLS database program tracking Broker and Agent activity. Developed business policies and procedures regarding MLS and keybox systems and provided computer training to office staff. Assisted individual realtors with creation of business web sites. Assisted with the startup of creating a real estate continuing education school.

-EMPLOYMENT HISTORY-

JMP Consulting, Inc Owner/President June 2000 - Present

Ambling Companies Inc. Valdosta, GA. Applications Integrator from June 1999 - June 2000

Valdosta Technical College Valdosta, GA. Computer Training Coordinator from July 1998 - June 1999

John Alden Insurance, Miami FL. Training Manager from April 1997 - July 1998

The Wackenhut Corporation, Miami FL. Sr. Computer Training Specialist from October 1990 – May 1994

EDUCATION

Bachelor of Arts in English from the University of Kansas, Lawrence, KS.

Accepted on the Study Abroad program and attended senior year in Aberystwyth, Wales

Completed the Elliott Masie program, “How to Teach People to Use Computers.”

One week project management course from the National Seminars Group.

Completed a six month course on “Effective Speeches and Presentations” from Speakout, Inc of Miami, FL.

-END-

Consultant to Management

Gordon Matthews — Mon, 07 Jul 2008 22:51:08 -0000

Delivering advisory, facilitative and technical services to CEOs and their leadership teams adapted to the challenges, opportunities and organization unique to the business.

Focusing on achieving meaningful, worthwhile goals through more effective leadership

Applying over 30 years of operating and leadership experience in major corporate and civic organizations of Savannah

Which may include any of the following:
• Increased effectivenss in achieving identified goals
• financial management & performance improvement
• management information systems to drive operations
• incentive compensation systems to reward results
• succession planning and generational transitions
• entity valuation and preparation for liquidity events
• process improvement, quality and customer satisfaction
• constructive feedback for executives and key managers
• activity based costing to identify individual customer profit contribution
• personality preference tools for team building and communications
• other proven methods

Maintaining complete confidentiality of information

Serving clients who are typically closely-held - manufacturers, distributor, or retail but methods are readily adaptable to any industry/market .

Bringing a global perspecitive from experiences in China, Poland, Ukraine and South America

Available for exploratory discussion within the Savannah/Hilton Head market area

Engagement scope, scheduling and compensation is flexible to respond to client needs