Help Desk Tech

Cynthia Streeter — Wed, 14 May 2008 09:15:40 -0000

CYNTHIA M. STREETER
844 MacArthur Street
Rock Hill, SC 29730
Home: 704.650.3570 cynthia.streeter@yahoo.com

PROFILE

Highly motivated, results-focused professional with extensive experience in technology and operations. Skilled Senior Computer Operator with proven strengths in training and documentation. Proactive individual with strong leadership and organizational skills. Core competencies:

•Work Process Development and Improvement
•Process, Procedure and Fu.........nction Documentation
•Operations Support and Team Training
•Help Desk Ticket Resolutions
•Help Desk and Database Maintenance
•Error Troubleshooting

TECHNICAL SUMMARY

Hardware: HP Mainframe and IBM RS6000 Systems
Operating Systems: UNIX, AIX, AS400, XP
Equipment: Kofax and Fujitsu Scanners
Software: Microsoft Word, Excel, Access, Outlook, Crystal Reports, FTP
ERP: Glovia

PROFESSIONAL EXPERIENCE

BSN-JOBST, Charlotte, NC
Senior Computer Operator
1988 – 2007

MAIN RESPONSIBILITIES

•Provided first level technical help desk support including Windows and Outlook.
•Resolved help desk tickets for Glovia, BPCS, LaserVault and Windows and peripherals.
•Created purchase orders and received in computer inventory.
•Ran all daily, month-end, quarter-end and year-end processes in Glovia.
•Maintained all job functions including designing scripts, including EZ Spooler.
•Tracked, updated, entered and maintained asset/inventory data in an Access and TrackIT databases.
•Worked closely with programmers and network techs to keep them informed when processes failed.
•Oversaw operational procedures such as bank downloads, EDI, FTP, archive download scripts.
•Checked system and user CPU usage if jobs seem to run slow or if users send help desk tickets.
•Monitored XP Server 2000/2003 backups.

PROFESSIONAL ACCOMPLISHMENTS
BSN MEDICAL
•Trained computer room support teams ensuring that additional team members could execute daily computer room duties and provide consistent coverage.
•Documented all operations, functions and procedures.

SUBWAY RESTAURANT
•Hired and trained new staff members on open, close and rush hour operations.
•Implemented and documented procedures for more efficient work flow.

ADDITIONAL RESPONSIBILITIES

•Checked 6 servers, logs and backups daily.
•Checked JCL’s and on screen error messages during job execution.
•Used data cartridges and reel to reel tapes for backups. I have changed network tape sets daily and weekly on the servers and our ERP system.
•Printed Invoices, Labels, Checks, Statements and reports from windows and Glovia (our ERP system).
•Well versed in following specific order of operations for running company information from simple reports to critical updates.
•Cleaned, un-jammed, tested, connected printers as well as ordered and changed ribbons, toners, cartridges for computer room printers, users personal and departmental printers.
•Reset systems in event of crashes and kept management informed of recovery progress.
•Monitored system problems via UNIX and Windows XP.

EDUCATION
Associate Degree, Business, Owens Technical College, Walbridge, OH 1985-1988
PC Repair – Monroe Community College -Online- Jan. 2008

COMPANY SPONSORED TRAINING
Completed New Horizon courses: Excel, Access, Managing Multiple Project and Deadlines, Crystal Reports
2005-2006

REFERENCES AVAILABLE UPON REQUEST

The Creative Coast Alliance

Help Desk Tech