Agency Account Executive/ Project Manager

Job title Agency Account Executive/ Project Manager
Company Name Electric Lemonade
Location Savannah
Date Posted Tuesday, November 13, 2018
Job Type Full-Time


Electric Lemonade is seeking a full-time Agency Account Executive/Project Manager to grow with our team. The position is the link between executive management, production staff and clients and is responsible for the health of agency-client relationships .

Role Duties and Responsibilities:

Listening to clients and internal staff members
Communicating clearly and effectively
Serving as primary point of contact for clients and executive management
Maintaining project timelines
Handle onboarding of new clients
Assist clients in understanding their digital marketing program and interpreting results
Respond to client requests and coordinate task completion with the internal team
Prepare, distribute, and discuss client reporting
Be knowledgeable about digital marketing and the company’s marketing programs
Organize and manage internal and client meetings

Experience in customer service, customer support, customer satisfaction
Experience in issue management, conflict resolution, troubleshooting a plus
Excellent leadership qualities and organizational management skills.
Obsessive attention to detail
Self-directed, with the ability to work independently with a high level of autonomy
Excellent computer skills including knowledge of the Google Suite of office products such as Docs and Sheets.
Familiarity with Basecamp and Webex a plus
Flexible, open-minded, and able to adapt to a constantly shifting digital marketing environment
Project and/or Account Management exposure or experience

Minimum 3 years (5 years preferred) of customer service or related experience

Extreme comfort on the phone or face-to-face with clients