Trainer

Job title Trainer
Company Name Nurse Rosie Products
Location Savannah
Date Posted Tuesday, May 22, 2018
Category
Job Type Full-Time

Description

This position provides implementation and training of RosieConnect 2.0 software and medical devices at customer facilities in the long-term care industry and through in-house webinars. Overnight travel Monday through Friday is required 2-3 weeks per month.

BENEFITS
• Medical, Dental, Vision Insurance
• Paid Holidays
• Accrued Vacation
• Reimbursement for meals and expenses while traveling
• Opportunity for commission

JOB DUTIES AND RESPONSIBILITIES:
• Follow established implementation processes and implementation guidelines for new customers or new services to existing customers.
• Travel to customer facilities
• Coordinate and prepare for implementation
• Assemble equipment and prepare hardware
• Effectively and efficiently train customers to use the application and equipment
• Troubleshoot, investigate and resolve issues
• Proactively communicate to customers improvements in utilization of products and services; attempt to minimize future support
• Document and track issues to ensure timely resolution
• Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed, particularly to facilitate company growth and product expansion
• Assist in new feature development including compiling user feedback, developing technical specifications, testing, documentation and communication strategies to support new feature release.
• Support sales and marketing team as needed

REQUIREMENTS
• Up to 80% travel
• Technically and mechanically inclined
• Must be able to hand assemble equipment using hand tools, screws, nuts and bolts
• Excellent interpersonal and communication skills
• Training and presentation skills to large and small groups
• Computer proficiency in Word, Excel and CRM programs
• Ability to lift 50 lbs
• Frequent and prolonged bending, lifting, standing and walking is required

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